Your Prescription: Your Choice

Patients have the right to choose any pharmacy to provide services for them. Patient choice of pharmacy should not be unduly influenced. Patients believing their choice has been restricted may follow the process set-out on NHS England’s Poster/guidance on freedom of choice including patient process for complaints (pdf). The patient might request that their GP practice is not made aware of the complaint and if so, they can mention this within their complaint. They may also cc others into the complaint (e.g. the pharmacy) or may also mention within the complaint, whether the complaint can be shared with others such as the system provider, NHS England and Community Pharmacy England. Patients or others may also complain in person or anonymously using the process mentioned earlier set out on the NHS patient complaints webpage. NHS England has delegated the responsibility of accepting patient complaints to ICBs.

Patient letter of complaint BLMK ICB 2 and Patient letter of complaint Northamptonshire ICB