Waste Collection

 

Clinical Waste in all Community Pharmacies in BLMK & Northants

Anenta will handle all clinical waste queries for all NHS England and NHS Improvement  Regions (excluding Covid waste) from all Community Pharmacies (and GP sites).

We have been advised that the inbox previously used for queries (support@anenta.com) is not monitored and no longer in use, which may have contributed to delays in resolving queries.

Updated Process (Effective Immediately)

• Queries should be raised through the correct channels to minimise delays and ensure they can be tracked and actioned appropriately
• Each  pharmacy has an Anenta account, which should be used to raise any:

o        Service performance issues

• • Missed collections
  • General waste management queries
• All requests (including missed or ad hoc collections) must be submitted via a support ticket through the Anenta Vector system to ensure a timely and traceable response, supporting an appropriate audit trail: https://vector.anenta.com

Please replace the contact details that you currently have for any Clinical Waste queries with the details below:

Email:

www.vector.anenta.com

 

What are the benefits of Anenta handling clinical waste queries?

• Anenta will be a single point of contact for clinical waste issues for Community Pharmacies, GP practices, NHS England Commissioning teams and the Clinical Waste suppliers
• Anenta will manage all contract related matters, operational and financial validations issues while working with all waste producers and contractors to improve compliance and efficiency levels.
• Anenta will manage all queries with regards to clinical waste collection from Community Pharmacies and GP practice

 

What won’t Anteta be responsible for?

• Anenta will not be responsible for collecting the waste from Community Pharmacy and GP sites as this will remain the function of your existing provider
• Anenta will not be the contact point for any Covid waste queries. Please continue to use your separate provider for your local arrangements.

 

What actions do I need to take?

Anenta operate an online system called “Vector” that will allow you to interact with them to make service requests, advise of deficiencies in the service, or to simply seek advice in a fully auditable manner.  The system will also hold compliance documentation on your behalf and any other relevant communication, service level requirements and FAQ’s to assist you.

 

 You must register your Community Pharmacy on the Anenta System by clicking here  

 

What happens once I have registered with Vector?

Once complete you will: –

• receive an immediate confirmation of completion to the email addressed entered in the form.
• receive a subsequent email that will follow advising you that your online account with Anenta is available to access.
• be required to set a password when creating your account, however once registered, future access will no longer require a password.
• receive a further communication from Anenta  to advise on any further steps and with details of service within the first 30 days of the account being registered